Order Status

When you place your order with PS Designs Glass Art you will be sent a confirmation and billing message from us through PayPal.

Our glass is 100% hand crafted in a small artisan studio in North Vancouver, BC. Although we work to fill demand and do it quite well, there are times where we will have to postpone your order shipment to hand craft a piece of glass especially for you.

If for some reason your desired piece of glass  is not available we will contact you to communicate when it will become available. We will work with you to communicate the available options and work with your order fulfillment needs.  Although our return policy includes no refunds, we are reasonable human beings and are willing to be flexible in customer service.

Once we receive your order, it will be filled within 2 business days and shipped out as soon as it’s filled. A shipping confirmation message with a package tracking id will be sent to the email address you ordered with. To follow up on your package please visit the FedEx website and enter your tracking number. If you have lost or are having issues locating your tracking id please contact FedEx directly.

If you require further assistance please contact us.